Is on-line shopping secure?

Yes, we promise you that your credit card transaction purchase is safe. All the credit card and personal information that you provide us for your order is encrypted during the transmission so that only we can read it. We do this by using Secure Server Layer (SSL) software.

What if my shopping cart is empty?

If you receive a message that your cart is empty, it’s usually because your browser is not set to accept cookies. Cookies are needed to keep track of the items that you order during your shopping session. When you’re ready to check out, all of the items are saved in your shopping cart by using the cookie. If you don’t enable cookies in your browser, our site won’t remember what you’ve ordered, and your cart will always be empty.

To correct this, check your browser settings and enable cookies. In MS Internet Explorer this is controlled in the ‘Privacy’ tab of ‘Tools > Internet Options’. In Netscape, there is a special Cookie Manager – just select ‘Tools > Cookie Manager > Unblock Cookies from this Site’.

After checking out, how do I change or cancel my order?

Contact eRV Dealers Services at 1-800-228-1001.

Who is eRV Dealer Services?

We are RV parts and accessories distribution specialists who have been providing customers with quality products and service for over 25 years.

Was my order processed?

You will receive an e-mail confirming the order. Please review it and note the order number. Reference this number if you need to contact eRV Dealer Services to change any information about the order (e.g. items, quantities, shipping address, etc.).

How do I track my order?

Contact eRV Dealers Services at 1-800-228-1001.

Can I return items?

Yes, subject to the purchase terms and conditions. Contact eRV Dealers Services at 1-800-228-1001.